Technology use has ballooned from solely desktops applications to fully integrated web, cloud and mobile applications. Operating systems and databases are now woven together with thousands of task specific applications. There is more to learn and more ways to learn. 

Learning systems that are engaging and aligned properly with desired outcomes are critical to ensure that learners are given timely, solid instruction to enable them to confidently navigate this increasingly complex technical landscape.

Software support is as important as the learning modules. If the learner cannot access the Learning System, or a user needs instruction on how to use an application, addressing customer issues and questions promptly and with a positive attitude can be key to successful , effortless learning.